Service area
Our service area primarily includes the following towns along the Nakasendo trail: Nakatsugawa, Magome, Tsumago, Sakashita, Nagiso, Nojiri, Okuwa, Agematsu, Kiso-Fukushima, Narai, Shiojiri, and Matsumoto. If you are arriving at Nakatsugawa Station by train, we will collect your luggage upon your arrival in front of the ticket gate. There are luggage storage services available near Nagiso Station and inside Narai Station. You can leave your luggage there, and we will retrieve it later and deliver it to your next hotel. Additionally, we can deliver your luggage to your desired location between hotels. We will ask for the name of your hotel reservation for confirmation.
By the way, the closest station to Magome is Nakatsugawa Station, and Tsumago is accessible from Nagiso Station. Narai Station is located within Narai-juku. For detailed instructions on how to use our services, please inquire through the contact form.


Reservation and Payment
Please make a reservation in advance through the “Contact Form.” Provide your pickup location (hotel or station), pickup time, size, number of luggage pieces, and delivery location.


You can leave your luggage at the hotel reception or meet us at the station to hand them over. Ensure to leave your luggage at the front desk by the specified time. We’ll send you a payment link in advance for online payment, or we can collect payment in person at the station.


Same-Day Delivery
Luggage will be delivered to your next hotel or storage facility by the specified time. Please inform us of the name under which you booked your hotel, as we need to notify the hotel about your luggage, or provide your train departure time for timely delivery.


Special Luggage Notes
Certain items may incur higher fees or may not be accepted, including:
- Valuable items
- Hazardous materials
- Perishable goods
- Delicate machinery
- Excessively heavy or large items


Additional Information
Some drivers can communicate in English. Generally, all luggage will be delivered the same day, but we can store them for a few days if needed. During busy periods, slight timing adjustments may be necessary; we appreciate your understanding. We also offer luggage storage—please refer to the Fare section for more details.